Job Description

Cargo Operations Manager

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Cargo Operations Manager directs and coordinates cargo handling activities to provide fast and efficient services for customers by performing the following duties personally or through subordinate supervisors. The Operations Manager will be responsible for all cargo operations, ensuring that the delivery of service is consistent, professional, safe, and secure. This role requires a seasoned senior manager with strong cargo operational, business understanding and leadership skills. The incumbent must have the ability to run a business in a challenging environment, whilst maintaining strict Menzies Corporate Governance and Financial guidelines.

What you will be doing

• Fully responsible for all aspects of the station. Service offered at the station includes Cargo Service.
• Assist the operational team to deliver excellent and safe performance in the cargo service functions at a high-volume international airport.
• Reviews data on incoming flights such as scheduled or estimated times of arrival or departure, destinations in order to plan work activities.
• Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management
• Ensures service delivery to customer airlines is according to the airline contracts, and within the agreed budget level.
• Ensures safety and security procedures are performed according to the Menzies Health & Safety regulations, and according to international aviation standards.
• Leading and working with the senior team to maintain and enhance appropriate, effective safety & security systems, risk assessments, periodical inspections & audits, operational training programs, planning, operational processes, and service delivery.
• Ensure the business unit remains fully compliant with internal standards and all relevant industry, regulatory and state legislated requirements.
• Promoting and driving a 'safety first' culture through all levels of the organization
• Monitors performance, taking action to correct any shortfalls.
• Liaise with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders.
• Provides reports as required, and service delivery measurements.
• Lead and motivate hard-working teams to deliver excellent quality and productivity.
• Required to attend the mandatory training imposed by the Company and Airlines as per job role.
• Provides leadership to the management team, developing their skills.
• Work shifts as required by the business including weekends and holidays.
• To report any significant deficiency in our products, materials, and documents
• Has a duty to suggest any improvements to working practices especially those relating to safety and security.
• Must follow all Security procedures as required.
• Other duties as assigned

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for:

• Must possess 3-5 years of Cargo Operations and Management experience within the aviation industry.
• Experience with sound knowledge of cargo operations and procedures required.
• Previous Management experience in the Airport Cargo Handling Business and a demonstrable track record of cargo handling success
• A proven track record in managing a business unit.
• Conversant with international airline cargo handling procedures, international aviation safety and security procedures,
• Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances.
• A working knowledge of the IATA Standard Ground Handling Agreement
• Excellent knowledge of cargo/ramp GSE
• Aptitude to develop the supervisory team, provide succession planning, and re-engineer business processes as demanded by changes in the business.
• Able to work with a multinational workforce, and to adjust to the local conditions of the station.
• Able to support other stations as required and ensure own station responsibilities are covered when on leave.
• Ability to proficiently read, write and speak English.
• Excellent communication skills
• Must have a positive, can-do, upbeat personality.
• Able to remain calm under pressure.
• Must excel in time management skills.
• Possess and maintain valid US driver's license.
• Must be at least 18 years of age.
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Must be comfortable lifting 25 lbs. and occasionally lift up to 70lbs.
• Must pass FBI background check and obtain US Customs seal.
• Must be available and flexible to work variable shifts including weekends and holidays.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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