Job Description

SWBC is seeking a talented individual to investigate, evaluate, and negotiate auto claims, CPI and GAP, to determine the extent of liability by interpreting and calculating settlement. This individual will be responsible for issuing settlement payments to the Named Insured. They will also perform functions associated with disposition and settlement of claims and inquiries related to insurance claims for multiple lines of business and more complex coverage types of CPI and GAP.

Why you'll love this role:

Looking for a great opportunity to expand your career path and have the satisfaction of knowing the quality of your service will have a direct positive impact on people filing an auto claim? Our claims department offers a fast-paced environment where you can learn a variety of product lines and challenge your insurance skills. You will enjoy being part of a winning team that works well together and shares the common goal to provide World Class Service to all of our customers. Experience the satisfaction of being on a team where each person is valued and where YOUR contribution completes the team!

Essential duties include the following:

• Gathers and assembles pertinent claim information by contacting lenders, auto dealers, borrowers, and/or agents. Ensures the completeness and accuracy of documentation for processing.
• Calculates claim proceeds in accordance with the Master Policy coverage by analyzing and reviewing borrower's loan history, MSRP/NADA valuations, appraisals, and primary carrier's coverage documentation.
• Refers non-payable claims to insurance carrier, as necessary, and completes appropriate documentation for each file.
• Responsible for entering all payments for settlements, expenses, and fees in the claims system.
• Resolves lender or borrower claims questions regarding claim status and resolution.
• Maintains an effective claims management diary to ensure all claims are handled promptly.
• Produces claim activity reports for management.
• Performs other duties as required.

Serious candidates will possess the minimum qualifications:

• High school diploma or GED required.
• Minimum of one (1) year of experience performing similar listed duties required.
• Proficient Microsoft Office skills, including Excel, Outlook, and Word.
• Excellent organizational and analytical skills.
• Excellent verbal and written communication skills.
• Basic 10-key calculator touch skills.
• Able to use basic office equipment, including copy machine, personal computer, and fax.
• Able to type 45 WPM.
• Able to work independently and exercise sound judgment.
• Able to perform all required claims handling tasks.
• Must be self-starter.
• Bilingual, English and Spanish preferred.
• Texas Property & Casualty License required (or obtainable within 30 days).
• Able to sit for long periods of time performing sedentary activities.
• Able to stand, stoop, and kneel to file for long periods of time.
• Able to push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.

SWBC offers*:

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program

*Based upon employee eligibility


Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at If interested, please click the appropriate apply button.

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Work at office

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