Job Description

• Field Service Dispatch Technician with a proven track record in: • Racking and stacking of network devices • Cable patching • Physical layer troubleshooting
• Installing and troubleshooting Cisco and Avaya IP phones, performing day to day field installation, configuration, service, preventative maintenance, equipment decommissions, etc.

• This role reports to and receives its daily job assignments from the Customer Operations Manager in his or her region. This role will also coordinate with other groups within such as project managers, Smart Hands, and not limited to engaging with Client project managers and other Client support team members.
• Manage the day-to-day service operations of the installations, delivery and deployment of technical resources within area of responsibility.
• Maintain and enhance a strong customer service-oriented environment focused on problem prediction, detection and resolution. Oversee documentation of issue, action plan and outcome and distribution within area of responsibility.
• Perform technician work activities and proactively identify and remove barriers to meeting customer expectations. Work with team to ensure root cause is identified, action plans are developed and ensure follow-up on customer issue resolution. Escalate issues as appropriate.
• Effectively support the planning and tracking of projects, resource planning and allocation, task delegation to accomplish project goals and objectives.
• Perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems.

• 5 years of experience in data communications
• Must have a basic knowledge of Cisco Phones, switches and routers
• Must have a basic knowledge of local and wide area networking.
• High school diploma or equivalent required

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