* Play a key role in delivering exceptional customer service and supporting the ancillary services offered by Modern Aviation. * Be responsible for communicating effectively with customers, ensuring their needs are met promptly and professionally. * Work both inside the FBO Terminal, and outside on the Aircraft Parking Ramp. * Coordinate with the Manager, Line Services and the broader leadership team to respond to inquiries, fulfill service requests, and escalate any issues or concerns to the appropriate manager. * Meet, greet, and welcome passengers, and flight crews, of customer aircraft that arrive on the aircraft parking ramp * Operate heavy equipment such as belt loaders, k-loaders, deice trucks, etc. * Build, load, and secure LD7 (and other ULD, Unit Load Device) containers in accordance with airline or customer load plans * Stage, sort, and label cargo for build-up or break-down activities * Ensure cargo security and conduct dangerous goods and hazardous material checks (Class 6 & 10) * Verify airway bills, manifests, and cargo documentation for accuracy * Marshal aircraft in and out of position * Follow TSA, FAA, IS-BAH, DOT and OSHA regulation and safety protocols * Escort customer vehicles on and off the airfield when necessary * Support flight crews with any service needs they may require including baggage and transportation assistance, once passengers are taken care of * Direct the flight crews to the terminal for placing any fuel or service orders * Help the flight crews with all of their operational needs during departure preparation * Follow up to ensure all fuel and service orders for departures have been completed so the aircraft can depart on time * Load and offload luggage from the baggage carts, transportation vehicles, and aircraft * Partner with fellow teammates where applicable when not servicing the customer * Thank the customers for their business and visit, welcome them back to visit again * Champion improving best practices to provide excellent customer service * Assume additional responsibilities, to support Modern Aviation's evolving business objectives Successful Candidate Attributes- * Be well organized, ensuring smooth and efficient operations throughout your shift * Be able to multi-task effectively, handling various responsibilities with confidence * Possess strong communication skills-written, verbal, and radio-to keep everyone informed and coordinated * Understand the phonetic alphabet and aviation acronyms, enabling clear and accurate communication in a fast-paced environment * Maintain positive working relationships with teammates, contributing to a collaborative and supportive team culture * Bring customer service and/or line service experience that enhances the client experience and operational excellence * Be ready to learn and apply safety procedures, recognizing and responding to potential hazards on the airfield * Be comfortable learning and using various computer software and Point of Sale systems to support daily operations * Thrive under pressure, staying calm and focused in dynamic situations * Be capable of making sound operational decisions when necessary, ensuring safety and efficiency
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