Job Description

Embark on a Journey That Makes a Difference

At Generali Global Assistance (GGA), every day is an opportunity to help people explore the world with confidence. We're not just in the business of protectionwe're in the business of adventure and peace of mind. Whether it's a backpacker trekking through the Andes, a family cruising the Mediterranean, or a solo traveler chasing the Northern Lights, we're there to ensure their journey is safe and supported. From assisting with emergency medical claims to guiding customers through trip disruptions or ID theft, your work helps turn travel challenges into stories of resilience.

Set Sail on a Career Path to Success

Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. Elevate your journey through our internal programs, including:

• Diversity, Equity, and Inclusion (DEI) Committee
• Career pathing and Individual Development Plans
• Internal training and intern opportunities
• Women in Business Mentorship Program
• Employee awards and recognition
• Education and professional development assistance program

Passport to Perks Includes:

• Generous Employer contribution for health, dental, and vision insurance
• Paid Maternity and Paternity Leave
• Scholarship Program for Employee Dependents
• Company match on 401k
• Employee Assistance Program (EAP)
• Company paid short-term and long-term disability insurance
• Company paid life insurance
• Voluntary Pet Insurance
• Voluntary Legal Benefit
• Discounts on travel insurance
• Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

Your Role on the Expedition

The Liability Claims Adjuster will be reporting to the Supervisor, Liability Claims. This position is responsible for analyzing and processing insurance claims to determine the extent of the insurance carrier's liability in a manner that supports the mission, values, and standards of the Company. Primary responsibilities include efficient adjudication of insurance claims, both phone and written communication with insureds, claimants, attorneys, medical facilities, and others, as well as maintaining all state Department of Insurance regulations for claims files.

Chart Your Course:

• Moderate to severe complexity third-party bodily injury and property damage claims.
• Responsible for the investigation and resolution of litigated and non-litigated claims.
• Document claims files with findings of investigation, evaluate liability, and negotiate settlements.
• Prepare releases of all interested parties, issue reservation of rights letters, and denials of liability.
• Prepare Large Loss reports on Claims involving severe injuries.
• Maintaining rapport and open communications with client.

Your Ticket to Success:

• 5+ years of multi-line claims handling at an insurer or TPA.
• 5+ years working in liability claims
• Experience with premises liability claims and injury evaluation.
• Prior experience handling complex bodily injury claims.
• Ideal candidate will have CPCU, AIC, SCLA or other industry related training or educational course work, a NYS claims adjuster license as well as other state adjusting licenses.
• Excellent verbal and written communication, investigation, organization, and analytical skills.
• An in-depth knowledge of commercial lines coverage and exposure as well as strong decision making, judgment and negotiating skills are needed.
• Experience working with files in litigation and effective communication skills are a must.
• Performs work under minimal supervision.
• Handles complex issues and problems and refers only the most complex issues to higher-level staff.
• Possesses comprehensive knowledge of subject matter.
• Provides coaching and/or mentoring to less experienced employees.

Education/Certifications:

• High School Diploma or Equivalent (GED) required.
• 6+ years liability claims adjusting experience.
• Must have FL State Adjuster's License.
• Must secure and maintain a multi-state adjuster license.

Position Coordinates:

This is a hybrid role based out of our Pembroke Pines office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week.

Time for Take-off:

While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.

One team. Every destination.

Generali Global Assistance is proudly part of the Europ Assistance Group and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail, tour operator, cruise and lodging partners.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions.
• Iris, Powered by Generali: identity and digital protection solution.

Explore new horizons apply today!

Don't meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Generali Global Assistance

Job Tags

Temporary work, Internship, Work at office, Work from home, Monday to Friday, 2 days per week, 3 days per week

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