Job Description
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you thrive on transforming data into actionable insights that drive strategic decisions? As a Senior Data Analyst on Spectrum's Customer Service Reliability team you'll help shape the insights that improve service reliability and strengthen the customer experience. Supporting millions of customers across our 41-state footprint, this team uses data to drive smarter decisions and measurable improvement. In this role, you'll move beyond reporting to identify what matters most, quantify impact, and deliver strategic insights that influence priorities and help the business take action with confidence.
This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.
How You'll Make an Impact - Lead advanced analysis that informs strategic priorities, improves operational performance, and strengthens customer service reliability
- Turn complex data into clear, actionable insights that help the business understand performance, identify opportunities, and take action with confidence
- Uncover trends, quantify impact, and deliver recommendations that support better decisions and measurable business improvement
- Develop reporting, dashboards, forecasts, and ad hoc analyses that bring visibility to key performance drivers, operational risks, and areas for improvement
- Translate business needs and questions into analytical solutions that support decision-making and continuous improvement
- Define and document data definitions, business rules, and reporting requirements to ensure consistency, quality, and trust in the analysis
- Collaborate across operational and analytical teams, including Business Intelligence, Business Integrations, Data Science, Data Insights, and other stakeholder groups, to align analysis with business needs and support scalable reporting solutions
- Drive improvements in data quality, reporting accuracy, and analytical processes through validation, root cause analysis, and ongoing refinement
- Contribute to recurring business reviews and high-visibility initiatives by delivering insights that help shape priorities and support meaningful action
What You'll Bring to Spectrum Required Qualifications Education
- Bachelor's degree in business or related field or equivalent experience
Experience
- 5+ years of data analysis and reporting or related experience
Skills
- Manage multiple projects, prioritize and organize tasks effectively while meeting deadlines and adapting to shifting priorities
- Capability to work independently and within a team
- Strong analytical skills to interpret data and identify business opportunities
- Effective verbal and written communication with all levels of management
- Experience preparing and presenting data-driven insights
- Knowledge of Word, Excel and similar software applications
- Demonstrated expertise in SQL
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BDA353 2026-72640 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Job Tags
Work at office, Local area, Visa sponsorship, Shift work, 1 day per week